Privacy policy

Privacy Policy

Serene Biotics, Inc. operates serenebiotics.com. This policy explains what we collect, why, and your choices.

Information we collect: what you give us (name, email, phone, shipping/billing address, order and subscription details, messages); payment data via our processors (Shopify Payments / Shopify, and Seal Subscriptions, our subscription billing provider, which securely stores your payment method to bill recurring charges - we do not store full card numbers); and automatic data (device, usage, IP, cookies) for site function, analytics, and advertising measurement.

Service providers (each under their own terms): Shopify (store, checkout, payments), Seal Subscriptions (subscription billing), Klaviyo (email and opt-in SMS), and analytics/advertising tools such as Google Analytics and Meta.

How we use it: to process and ship subscription orders, bill recurring charges you authorized, send transactional messages (order, shipping, renewal, and charge notices), send opt-in marketing, prevent fraud, and improve the site. We do not sell your personal information and we honor recognized opt-out preference signals (e.g., Global Privacy Control) where required.

Marketing choices: unsubscribe via any email footer; reply STOP for SMS. Transactional and renewal notices are not marketing and are sent regardless of marketing preferences.

Your privacy rights. Under the CCPA/CPRA and other US state laws you may access, correct, delete, or port your data and opt out of targeted advertising. Email support@serenebiotics.com; we will verify and respond as required by law.

Retention & security: kept as long as needed for the above and legal requirements, with reasonable safeguards. Children: not directed to under-13; we do not knowingly collect their data. Changes are posted here with a new date.

Serene Biotics, Inc. · 13740 N Hwy 183 Ste L2 #202, Austin, TX 78750-1833 · support@serenebiotics.com · (888) 594-8985.